Autodesk Customer Satisfaction Programme

CSATheader

Graitec is committed to improving the customer experience.  The Autodesk Customer Satisfaction (CSAT) program measures your pre and post sales experience with Graitec and is integral to improving our client focussed strategies.

Recipients

If you have recently purchased or activated an Autodesk product, or if your Subscription is due for renewal, you may be invited by Autodesk to complete a short, online survey.  You will have the opportunity to opt out if you wish to be excluded from this.

Timing

Autodesk send the surveys out via email invitation on a quarterly basis – during the middle month of each Autodesk fiscal quarter.

csatdateline

N.B.  Please add This email address is being protected from spambots. You need JavaScript enabled to view it. to your ‘known senders’ list so you don’t miss this opportunity.

Results

The survey only takes a couple of minutes to complete and produces actionable customer feedback, via email alert notifications to Graitec when a low score has been provided.  We take all feedback seriously and may follow up with customers by phone to better understand comments and concerns.

Striving for Excellence

Graitec is an Autodesk Platinum Partner, and as such, maintaining this accreditation requires the highest standards of customer satisfaction, to which we are currently adhering to.

Survey scores under 9 out of 10 are accounted as average, and below the required Platinum standard.  So, we please ask that if you are happy with the level of service you receive from us, that you score us either 9 or 10.

Of course, if we have in fact fallen below the standards you expect, then please do let us know.  Please note – this is measuring your customer satisfaction with Graitec, not with Autodesk.

CSAT-table-

Rewards Program

In appreciation, all survey participants will be entered into a prize draw.  This will be drawn once a quarter based on the current quarter’s survey respondents.

Questions

If you have any questions regarding the Autodesk Customer Satisfaction program or would like to share feedback with us directly, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

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