Welcome to Graitec Support
With over 25 years experience of providing Autodesk support and maintaining IT facilities from Multi-Nationals to sole-traders, covering the length and breadth of the United Kingdom, Graitec takes away your technical worries allowing you to concentrate on your business.
A sale is only the start of a working relationship with you and part of the solution that Graitec prides itself on is its Technical Support Team. From initial set-up and configuration, through installation and after-sales backup and support, our team of experts are conversant in Autodesk CAD software, networking and Cad workstation technology, so are focused on minimising costly downtime.
Get 12 months support
Graitec operates an electronic call logging system with a knowledge base to enable us to quickly and efficiently resolve issues in the fastest possible time. We operate an escalation policy whereby calls are forwarded to our management team if they are not closed in 24 hours.
Graitec has a dedicated technical support hotline which is permanently manned by our Software Application engineers and on-site installation engineers, so if you have an issue on the use of the software or the installation and set up of your software there is always someone on hand to assist you.
To assist in resolving issues as promptly as possible our technical team also employ remote support tools allowing us access to your system online.