Technical Support Engineer

After training in all of our software you will be responsible for:

• the technical support for all of our programmes
• testing new software before it goes out to clients
• responding to client's issues and problems and following them through to conclusion
• feeding back client requirements into our development process
• maintaining records of support calls and other documentation

We receive approximately 150 support calls a month (around 7/8 a day). The role can sometimes get busy so good time management skills are required. The applicant must be able to understand client's problems and get back to them with a solution quickly; we pride ourselves on our 95% first day closure statistic for our hotline.

A degree in civil/structural engineering is essential.

Competitive salary.

If you are looking for an exciting and challenging opportunity that changes from day to day and would like to apply for the above vacancy please email your CV or for further details please contact Carl Spalding on 023 80527 575.